Terms of Service

1. Agreement to these Terms

These Terms of Service (the "Terms") are a binding agreement between you and Let's Get Together LTD, doing business as The Finishing Department ("The Finishing Department," "we," "us," or "our"). They govern your access to and use of https://finishingdept.com, our SMS and email intake, accounts, subscriptions, expert review services, delivery links, and related services (collectively, the "Service").

By accessing the Service, creating an account, submitting work, purchasing a review, starting a subscription, or clicking to accept these Terms, you agree to them. If you use the Service for a company or other organization, you represent that you have authority to bind it, and "you" includes that organization.

Our Privacy Policy is incorporated into these Terms. An order form, enterprise agreement, or other written agreement signed by us may add to or replace parts of these Terms for the services covered by that agreement.

2. Eligibility and United States use

You must be at least 18 years old, capable of entering a binding contract, and located in the United States. The Service is offered only to United States customers. You may not use the Service if you are prohibited from doing so by law, sanctions, or export-control restrictions.

3. The Service

3.1 Human expert review

The Finishing Department provides managed quality control and feedback on business work by human subject-matter experts. Review categories may include product and strategy, investor and board materials, sales and marketing, technology and architecture, design and user experience, research and fact-checking, finance and operations, and legal and compliance issue-spotting.

Reviewers are selected for at least ten years of relevant domain experience. A reviewer has a professional license or other specific credential only when we expressly state that credential for the assignment.

3.2 Scope

The scope of each review is defined by your request, the materials submitted, the selected category and plan, any clarifying messages, and the description shown at checkout or in an order form (the "Order"). A one-time review includes one completed review addressing the agreed scope. Meetings, implementation, new drafts, additional research, or follow-up work are included only when the Order says so.

You must provide enough context to perform the review and identify any deadline, audience, jurisdiction, format, or constraint that materially affects the work. We may ask questions, narrow the scope, reassign the request, or decline work that is unclear, unsafe, unlawful, outside the Service, or not reasonably reviewable under the selected plan.

3.3 Timing and delivery

Delivery times are estimates unless an Order expressly states that a deadline is guaranteed. Timing may change if the submission is incomplete, you do not answer a clarifying question, or the request materially changes.

We deliver the completed review through a private file link sent by SMS to the telephone number associated with the Order. The review is considered delivered when we send that SMS. The link remains available for up to 24 hours. You must download the review before the link expires.

Source files are deleted from our storage when the expert confirms that review is complete. Uncompleted uploads are deleted when their 24-hour request link expires, and confirmed uploads are automatically deleted no later than 24 hours after receipt. The completed review is deleted within 24 hours after delivery. We cannot restore either after deletion. You are responsible for keeping your own source files and downloaded copy of the review.

4. Accounts and access

You must provide accurate information and keep it current. You are responsible for maintaining control of your email address, telephone number, devices, passwords, authentication codes, and delivery links. Do not share a review link with anyone who is not authorized to see the work.

Notify security@finishingdept.com promptly if you suspect unauthorized account or link access. We may require verification, reset access, suspend an account, or invalidate a link to protect the Service or Client Content.

5. Plans, fees, billing, and renewal

5.1 One-time review

A standard one-time review costs $50, unless a different price is clearly shown before purchase. The fee covers the scope stated in the Order. Materially expanded work may require a new Order or additional fee, which we will disclose before proceeding.

5.2 Priority Account

A Priority Account costs $1,200 per month with monthly billing or $12,000 per year with annual billing. Fees are billed in advance. The account provides the services, priority, usage allowances, and limits described at checkout or in the applicable plan description. It does not include unlimited work unless the plan description expressly says so.

The Priority Account automatically renews for successive monthly or annual terms, according to the billing option selected, at the then-current price unless canceled. By starting the Priority Account, you authorize Stripe to charge the payment method on file for the initial term and each renewal term.

We will send an email reminder at least 15 days and no more than 45 days before each annual renewal. The reminder will identify the plan, renewal date, renewal price, and cancellation method. We will also provide notice of material changes and price changes as required by law.

You may cancel at any time by sending an SMS to the number you use for the Service or by emailing accounts@finishingdept.com with the subject line "Cancel Priority Account." An SMS or email cancellation is effective when received and will be processed without requiring additional steps other than information reasonably needed to identify the account. Cancellation stops the next renewal and takes effect at the end of the current paid term.

5.3 Enterprise Desk

Enterprise Desk services have custom scope and pricing and may be governed by an order form, statement of work, or separate agreement. If that agreement conflicts with these Terms, the signed agreement controls for the covered services.

5.4 Payment, taxes, and failed charges

Fees are stated in United States dollars and are due as shown at checkout or in the Order. You authorize Stripe and us to charge the selected payment method. You are responsible for applicable sales, use, and similar taxes, excluding taxes on our income.

If a charge fails or is disputed, we may retry the payment, request another method, pause work, suspend account access, or cancel the affected Order or subscription. You must promptly update expired or invalid payment information.

5.5 Cancellations and refunds

• One-time review. You may cancel for a full refund before an expert begins the review. Once work begins, the fee is nonrefundable unless we cannot deliver the purchased service.
• Priority Account. You may cancel at any time, effective at the end of the paid term. Monthly and annual fees are nonrefundable and are not prorated after the applicable term begins, except where required by law.
• Enterprise Desk. Cancellation and refund terms are stated in the applicable agreement.
• Billing errors. Contact support@finishingdept.com promptly. Nothing in these Terms limits any non-waivable right under applicable law.

6. Communications

6.1 Email

You consent to receive electronic communications needed to provide the Service, including receipts, billing notices, renewal notices, account messages, support replies, security notices, and updates to legal terms. We may send promotional email. You can unsubscribe from promotional email through the link in the message without affecting transactional email.

6.2 SMS through Twilio

By providing a mobile number, initiating a text conversation, or requesting text updates, you consent to receive user-initiated and transactional SMS or MMS through Twilio concerning intake, upload links, questions, status, delivery, billing, support, and security. We do not send promotional SMS. Message frequency varies, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Reply STOP to unsubscribe from SMS messages and HELP for help. We may send one confirmation of an opt-out and may use email to complete an active paid request.

We use the text conversation for coordination and provide a secure private file handoff for work submitted for review.

7. Client Content

7.1 Ownership and permission

You retain ownership of all instructions, messages, files, data, and other material you submit ("Client Content"). You grant us and the assigned expert a limited, nonexclusive right to receive, access, copy, display, and use Client Content only as needed to provide, secure, support, and administer the requested review and comply with law. This right ends when the applicable purpose and retention period ends.

You represent and warrant that you own Client Content or have all permissions, notices, consents, and authority needed to provide it to us and the assigned expert. If the work belongs to a client, employer, colleague, or other person, you are responsible for confirming that the submission and review are authorized.

7.2 Prohibited submissions

Unless we agree in a signed writing before submission, do not submit:

• Content you are not authorized to disclose or that infringes intellectual property, privacy, publicity, confidentiality, contractual, or other rights.
• Protected health information subject to HIPAA; full payment card data; nonpublic consumer financial information subject to special statutory controls; student education records; or other regulated data requiring a dedicated compliance environment.
• Classified information, controlled unclassified information, export-controlled technical data, sanctions-restricted material, or information whose disclosure would violate law.
• Social Security numbers, government identification numbers, account passwords, authentication secrets, private cryptographic keys, biometric templates, or similar credentials.
• Malware, destructive code, credential-stealing material, or content intended to compromise a person, device, account, or system.
• Requests intended to facilitate fraud, deception, discrimination, harassment, violence, illegal activity, evasion of law, or professional misconduct.

We may reject or remove prohibited material and suspend or terminate the affected Order or account. We may retain evidence of abuse or unlawful conduct where reasonably necessary for security, enforcement, or legal compliance.

8. Confidentiality and AI restrictions

8.1 Confidential treatment

We will treat Client Content as your confidential information. We will use it only to scope, perform, deliver, secure, support, and administer the requested review, enforce these Terms, and comply with law. We will not publish it, add it to a portfolio, reuse it for another client, sell it, or use it as a marketing example without your written permission.

8.2 Reviewer obligations

Every expert must accept written confidentiality obligations before receiving client work. Experts may use Client Content only for the assigned review, may not disclose it, may not retain it after the permitted review period, and may not move it into personal accounts, unapproved software, external collaboration tools, or AI tools. Their confidentiality obligation survives completion of the review and continues indefinitely, subject to the standard exceptions below.

8.3 No AI training or AI-tool use

We will not, and we contractually require experts not to, use Client Content or the completed review to train, fine-tune, test, evaluate, benchmark, or improve any artificial intelligence or machine-learning model. Client Content may not be uploaded to an external AI tool or model provider.

8.4 Exceptions

Confidentiality does not apply to information that the receiving party can document: was lawfully known without restriction before receipt; becomes public without breach of these Terms; is received lawfully from another source without a duty of confidentiality; is independently developed without use of Client Content; or is released with written authorization. Trade-secret obligations continue for as long as the information remains a trade secret.

8.5 Required disclosure

If we are legally compelled to disclose Client Content, we will disclose only what is legally required and, where permitted, give you notice so you may seek protective treatment.

9. Review Output and intellectual property

9.1 Your Review Output

After full payment, you own the bespoke written comments, edits, recommendations, and other deliverable created specifically for your Order (the "Review Output"), to the extent we or the expert own those rights. We assign those rights to you upon payment.

The Review Output may contain or reflect general methods, checklists, frameworks, templates, skills, experience, concepts, or know-how that existed before the Order or are not unique to your work ("Background Materials"). We and the expert retain ownership of Background Materials. To the extent Background Materials are embedded in the Review Output, we grant you a perpetual, worldwide, nonexclusive, royalty-free license to use them as part of the Review Output for your personal and business purposes.

9.2 The Service

We and our licensors own the Service, website, brand, software, workflows, selection systems, text, graphics, and other materials we provide, excluding Client Content and Review Output. We grant you a limited, revocable, nontransferable right to use the Service for its intended purpose during the applicable Order or subscription.

10. Professional and regulated matters

The Service provides practical quality control, issue-spotting, and feedback. Unless a separate signed engagement expressly states otherwise:

• A legal or compliance review does not create an attorney-client relationship, does not provide legal representation, and is not legal advice. No communication through the Service is protected by attorney-client privilege solely because a reviewer is a lawyer.
• A finance, accounting, or tax review does not create an accountant-client, auditor, investment-adviser, broker-dealer, or fiduciary relationship and is not tax, audit, investment, or securities advice.
• A technology, security, research, design, strategy, or operational review is not a certification, audit, warranty, or assurance engagement.
• We do not provide medical, clinical, engineering sign-off, or other regulated professional services unless expressly stated in a separate signed agreement.

You are responsible for obtaining licensed professional advice where required and for making all decisions about whether and how to use a Review Output.

11. Your responsibilities

• Provide accurate, complete, and current information and identify material facts, assumptions, deadlines, jurisdictions, and constraints.
• Review and verify the Review Output before relying on it, publishing it, sending it to another person, or using it to make a decision.
• Keep your own copies of Client Content and download the Review Output before the 24-hour link expires.
• Use the Service and Review Output lawfully and in accordance with third-party rights and obligations.
• Maintain appropriate backups, approvals, professional sign-off, and internal controls for your work.

12. Acceptable use

You may not:

• Use the Service to violate law, another agreement, or another person's rights.
• Misrepresent your identity, authority, qualifications, or the origin of Client Content.
• Attempt to access another account, review, link, file, system, or data without authorization.
• Upload malware, executable code, archives, macro-enabled Office files, active web content, or a file disguised as another format.
• Probe, scan, disrupt, overload, reverse engineer, scrape, or bypass the Service or its security measures, except where a restriction is prohibited by law.
• Use automated means to access the Service without our written permission.
• Resell, sublicense, or provide access to the Service outside the applicable plan or enterprise agreement.
• Harass, threaten, exploit, or attempt to improperly influence an expert or team member.

13. Reviewers and conflicts

Experts are independent contractors, not your employees, agents, partners, fiduciaries, attorneys, accountants, or representatives. They cannot bind you or The Finishing Department.

We require experts to disclose known conflicts that could reasonably affect an assignment. If we identify a material conflict, we may reassign the work, narrow the scope, seek your informed consent, or cancel and refund the affected Order. We cannot guarantee discovery of every unknown or indirect conflict.

14. Third-party services

The Service relies on third-party providers, including Vercel, Stripe, Twilio, email and security providers, and advertising platforms. Their services may be governed by their own terms and privacy policies. We are not responsible for third-party websites, services, outages, or acts outside our reasonable control, but we remain responsible for our obligations under these Terms.

15. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND REVIEW OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, AVAILABILITY, AND RESULTS.

WE DO NOT WARRANT THAT A REVIEW OUTPUT WILL IDENTIFY EVERY ISSUE, BE ERROR-FREE, MEET A PARTICULAR STANDARD, SATISFY A THIRD PARTY, PRODUCE A PARTICULAR COMMERCIAL OR LEGAL RESULT, OR REMAIN CURRENT AFTER DELIVERY. EXPERT REVIEW INVOLVES JUDGMENT, AND REASONABLE EXPERTS MAY DISAGREE.

Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to you.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE FINISHING DEPARTMENT, ITS AFFILIATES, AND THEIR OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, EXPERTS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, BUSINESS, OPPORTUNITY, DATA, GOODWILL, OR REPUTATION; OR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATED TO THE SERVICE, CLIENT CONTENT, REVIEW OUTPUT, OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF THE FINISHING DEPARTMENT AND THE PARTIES LISTED ABOVE FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID US FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT; OR (B) $100.

The limitations do not apply to liability that cannot lawfully be excluded or limited. The allocation of risk in this section is a material basis of the agreement.

17. Indemnification

If you use the Service for business purposes, you will defend, indemnify, and hold harmless The Finishing Department, its affiliates, and their owners, directors, officers, employees, contractors, experts, and agents from third-party claims, damages, liabilities, judgments, costs, and reasonable attorneys' fees arising from: your Client Content; your lack of authority to submit it; your use of the Service or Review Output; your violation of these Terms or law; or your infringement of another person's rights.

We may control the defense of an indemnified claim with counsel of our choice. You may not settle a claim in a way that admits fault by us, imposes an obligation on us, or affects our rights without our written consent. This section does not apply to an individual consumer to the extent prohibited by law.

18. Suspension and termination

You may stop using the Service at any time, subject to the billing and cancellation terms above. We may refuse, suspend, or terminate access or an Order if you breach these Terms, fail to pay, create security or legal risk, misuse the Service, submit prohibited material, harass a person, or if continued service is impracticable.

Where reasonable, we will give notice and an opportunity to cure. We may act immediately where needed to protect people, Client Content, the Service, or legal rights. Sections that by their nature should survive termination will survive, including payment, confidentiality, intellectual property, disclaimers, liability, indemnification, dispute resolution, and general terms.

19. Dispute resolution and individual arbitration

19.1 Informal resolution first

Before starting arbitration or a court case, the party raising the dispute must send a written notice describing the claim, the requested relief, and the relevant contact and account information. Notices to us must be sent to legal@finishingdept.com and the mailing address in Section 23. The parties will attempt in good faith to resolve the dispute for 30 days after receipt.

19.2 Binding individual arbitration

Except for the exceptions in Section 19.4, any dispute, claim, or controversy arising out of or relating to the Service, Client Content, Review Output, these Terms, or the relationship between you and us will be resolved by binding arbitration administered by the American Arbitration Association ("AAA"). Consumer disputes will use the AAA Consumer Arbitration Rules. Business disputes will use the AAA Commercial Arbitration Rules. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

The arbitrator has exclusive authority to resolve disputes about the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court will decide disputes about the class-action waiver. The arbitrator may award the same individual relief a court could award and must apply these Terms and applicable law.

The arbitration will be conducted by a single arbitrator. It may proceed by documents, telephone, or video unless the arbitrator determines that an in-person hearing is necessary. For a consumer, any in-person hearing will take place in a location reasonably convenient to the consumer. Fees will be allocated under the applicable AAA rules, and we will pay fees we are required to pay under those rules or applicable law.

19.3 Individual proceedings only

YOU AND THE FINISHING DEPARTMENT AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY. NEITHER PARTY MAY BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION OR ARBITRATION. THE ARBITRATOR MAY AWARD RELIEF ONLY TO THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NEEDED TO RESOLVE THAT PARTY'S CLAIM.

19.4 Exceptions

Either party may bring an individual claim in small claims court if it qualifies and remains there. Either party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction to prevent actual or threatened infringement, misuse, or unauthorized disclosure of intellectual property, confidential information, credentials, accounts, or systems while arbitration is pending.

19.5 Arbitration opt-out

You may opt out of this arbitration agreement by emailing legal@finishingdept.com within 30 days after you first accept these Terms. The email must include your full name, mailing address, the email address associated with your account or Order, and a clear statement that you opt out of arbitration. Opting out will not affect any other part of these Terms. An opt-out applies only to the person or entity identified in the notice.

19.6 Jury-trial waiver

TO THE EXTENT A DISPUTE PROCEEDS IN COURT RATHER THAN ARBITRATION, YOU AND THE FINISHING DEPARTMENT KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO A JURY TRIAL.

20. Governing law and courts

Delaware law governs these Terms and any dispute, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs arbitration. For a dispute that is not subject to arbitration or small claims court, the parties consent to exclusive jurisdiction and venue in the state and federal courts located in New Castle County, Delaware, subject to any non-waivable consumer right to bring a claim elsewhere.

21. Changes to the Service or Terms

We may change the Service and these Terms. We will post updated Terms and change the effective date. If a change materially affects an active subscription or your rights, we will provide notice as required by law. Changes will not apply retroactively to a dispute that arose before the change. Continued use after the effective date of updated Terms constitutes acceptance, except where law requires affirmative consent.

22. General terms

These Terms, the Privacy Policy, the applicable Order, and any signed agreement are the entire agreement between you and us concerning the Service. If a provision is unenforceable, it will be modified to the minimum extent needed, and the remaining provisions will remain in effect. If the class-action waiver is unenforceable for a particular claim, that claim must proceed in court, and the remainder of the arbitration agreement remains effective.

Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent. We may assign them in connection with a merger, reorganization, financing, sale of assets, or by operation of law. No person other than the parties has a right to enforce these Terms. Section headings are for convenience only. Electronic records and signatures satisfy any writing or signature requirement.

We are not liable for delay or failure caused by events beyond our reasonable control, including internet or telecommunications outages, provider failures, labor disputes, natural disasters, acts of government, civil unrest, war, terrorism, epidemics, or cyberattacks, provided that this does not excuse payment obligations already due.

23. Contact

Let's Get Together LTD, doing business as The Finishing Department

131 Continental Dr

Suite 305

Newark, DE 19713

United States

Accounts and cancellations: accounts@finishingdept.com

Legal notices and arbitration opt-outs: legal@finishingdept.com

Privacy: privacy@finishingdept.com

Security: security@finishingdept.com